Privacy Policy

Last Updated: May 28, 2026

East Lincoln Animal Hospital ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our veterinary services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Schedule an appointment for your pet
• Complete forms at our practice
• Contact us via email or our website contact form
• Register as a new client
• Request information about our services

Personal information may include:

• Name, address, email address
• Pet information (name, species, breed, medical history)
• Payment information for veterinary services
• Emergency contact information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website or search terms used

How We Use Your Information

We use the information we collect for the following purposes:

• Providing veterinary care and services to your pets
• Scheduling and confirming appointments
• Maintaining accurate medical records
• Processing payments for services rendered
• Communicating with you about your pet's health
• Sending appointment reminders and follow-up care instructions
• Responding to your inquiries and requests
• Improving our website and services
• Complying with legal and regulatory requirements

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our practice, such as:

• Laboratory services for diagnostic testing
• Payment processing companies
• Practice management software providers
• Email communication services

These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Veterinary Referrals

With your consent, we may share your pet's medical records with other veterinary professionals or specialists to whom we refer you for care.

Legal Requirements

We may disclose your information when required by law, such as:

• Complying with legal processes or government requests
• Enforcing our practice policies
• Protecting the rights, property, or safety of our practice, clients, or others
• Reporting suspected animal abuse or neglect as required by law

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure storage of physical and electronic records
• Restricted access to personal information on a need-to-know basis
• Regular staff training on privacy and security practices
• Encryption of sensitive data transmitted over the internet

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Medical Records Retention

We retain your pet's medical records in accordance with North Carolina state law and veterinary practice standards. Medical records are typically maintained for a minimum of three years following the last date of service.

Your Privacy Rights

You have the right to:

• Access and review your pet's medical records
• Request corrections to inaccurate information
• Request copies of medical records (fees may apply)
• Withdraw consent for communications at any time
• Request deletion of your personal information, subject to legal and regulatory requirements

To exercise these rights, please contact us at david@eastlincoln-animalhospital.com.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Third-Party Websites

Our website may contain links to third-party websites for your convenience (e.g., pet care resources, pet insurance providers). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

East Lincoln Animal Hospital
7555 Highway 73 E
Denver, NC 28037
Email: david@eastlincoln-animalhospital.com

Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.